Monday, December 24, 2012

Dear Ancestry.com

Dear Ancestry.com,

I have a request to make and I am sure, no, I am positive I'm not alone in this request. I would like for you to craft a campaign to increase user adoption of your Member Connect feature. While you may feel that the adoption rate among your membership is sufficient to justify its existence I, personally, am not feeling the love. This situation continues to cause me undue anxiety and I hope with your intervention this anxiety can be lessened. 

I send messages to most Member Connect users that have trees matching mine for multiple generations and appear to have their facts straight. The problem arises when they simply do not reply. Why don't they reply? Do they not see that they are getting messages? Do they not know how to reply? Do they not realize their identity and email addresses are hidden from me and have nothing to fear? Could it be they think Member Connect is some kind of social media mumbo jumbo?

Generally I am a pretty likable person so this non-response bothers me. I also have 11 years of research to share with others. All I'm asking for is a little collaboration to further our research. So you can see and surely understand my befuddlement over this situation. 

I often see you tweet "what can Ancestry.com do better?" and then you ask me to click a link to provide my feedback. Well here you have it, this is my feedback. I love everything about your site and your product. Oh no, wait...could you make it easy for me to print all 417 items in my Shoebox to PDF? 

I appreciate your attention to this matter and look forward to a speedy resolution. 

Sincerely,

Jenna